Customer Service Representative

Exacta Land Surveyors LLC • Worthington, OH

5h • $21 - $24 • Onsite

About The Position

EXACTA Land Surveyors, dba Landmark, is a leading land surveying company providing services across multiple states. The Customer Service Representative will be responsible for client communication regarding order entry, scheduling, and billing. This role involves creating and sending invoices, providing quotes, delivering survey results, reporting, handling customer concerns, and communicating with field crews under the direction of the Operations Manager. This is a full-time, in-office position located in Worthington, OH.

Requirements

• High School Diploma or equivalent with a minimum of 3-5 years in customer service or related role.
• Proficient in Microsoft Office including Excel and other job-related software/e-technology/cloud-based solutions.
• Able to communicate and respond to questions in a professional and knowledgeable manner ensuring business outcomes; assertive problem-solver and action-oriented team player.
• Must have a relentlessly positive, flexible, do-whatever-it-takes attitude; must be fast on your feet, poised under pressure, and committed to client service.
• Able to balance the workload to accommodate demands of the job and exceed client expectations.
• Proficient in the independent application and use of job-related software/e-technology/cloud-based solutions.

Responsibilities

• Preliminary Project Coordination with Project Manager (PM)/PLS along with preliminary research.
• Obtain preliminary research to facilitate proposal creation (Aerials, Tax Maps, Deeds, Plats).
• Manage quoting and coordinate individual proposals from Landmark website under PM/PLS supervision.
• Invoice/submit for work completed according to client instructions.
• Maintain any and all email correspondence relating to client communication, internal correspondence, notes, contact information, to facilitate complete project understanding and reference for scope questions.
• Prioritize requests to meet deadlines.
• Identify, download and print all relevant, deeds, easements, commitments & prepare field packages for crews under PLS supervision.
• Conserve PM/PLS’s time by reading, researching, and routing correspondence and phone calls, drafting letters and documents; collecting and analyzing information; initiating telecommunications, as appropriate.
• Create and modify documents and emails utilizing Microsoft Office—Word, Excel, Access, Outlook.
• Daily reporting.
• Perform administrative support tasks.
• Fully adhere to Exacta policies, procedures and work directives.
• Resolve internal/external customer issues in a prompt and professional manner.
• Establish and maintain effective working relationships with other employees, managers, clients and other parties as related to the Landmark/Exacta services and overall business.
• Perform all duties as assigned to meet business needs in a safe, ethical and professional manner.

Benefits

• Competitive Salary
• Medical/Dental/Vision Insurance
• Company-Sponsored Life & Disability Insurance
• Voluntary Benefits – Accident, Critical Illness, Life, Short & Long-Term Disability
• Health Savings Account
• 401k with company match
• Paid Holidays
• Paid Time Off
• Childbirth Recovery Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED