Customer Service Representative
firstsourc•Colorado Springs, CO
•Remote
About The Position
Frist Source Work From Home Customer Service is seeking compassionate and customer-focused individuals to join our remote call center team. As a Remote Call Center Representative, you will be the first point of contact for our members, helping them navigate their health insurance needs with professionalism and care.
Requirements
- 1+ year of customer service or call center experience.
- Strong verbal and written communication skills.
- Ability to multitask and navigate multiple computer systems.
- Self-motivated with the ability to work independently in a remote setting.
- Typing speed of at least 25-30 WPM.
- Internet speeds: 20mbps down / 20mbps up
- Must be cable or fiber internet and wired directly to the router with Ethernet jack for connectivity to PC capability. No Wi-Fi or wireless extenders, No satellite, Starlink, Verizon or T-Mobile 4g/5g
Nice To Haves
- associate degree preferred
Responsibilities
- Respond to inbound calls from members regarding benefits, claims, billing, and coverage.
- Provide accurate and timely information while maintaining a high level of customer satisfaction.
- Document all interactions in internal systems with attention to detail.
- Collaborate with internal departments to resolve member issues.
- Uphold company values and contributes to a positive team environment.
Benefits
- Additional earning potential for both positions for perfect attendance during each pay period + bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
