Customer Service Representative

Johnson Brothers•Raleigh, NC

10d•Onsite

About The Position

Johnson Brothers is a leading family-owned distributor of wine, spirits, and beer, delivering exceptional service since 1953. We proudly represent the world’s top beverage brands and are committed to excellence, innovation, and growth. Johnson Brothers offers exciting opportunities in a variety of areas. Join our passionate team and help shape the future of the beverage industry! We are currently looking for a Customer Service Representative for our facility in Raleigh, NC. The CSR is responsible for ensuring that services provided to all customers meet or exceed company standards. The CSR will become proficient in understanding company products, ordering systems, and customer file maintenance to effectively take customer orders and address any complaints or issues. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.

Requirements

High School diploma or equivalent required
Attention to detail is critical and accuracy is a must
Excellent oral and written communication skills
Good computer skills – Word and Excel experience desired
Effective problem-solving skills when encountering new and unique challenges
Communicate with sales and operations for account reconciliation assistance
Must be flexible to work schedule and ability to adjust for changes in workload
Strong organizational skills and ability to prioritize multiple tasks
Proficient with 10-key
Ability to find ways to increase efficiency
Candidate must be able to pass a criminal background check

Nice To Haves

AS400 experience preferred

Responsibilities

Communicates with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.
Addresses customer complaints and provides solutions.
Checks and updates expiring temporary, suspended, and cancelled customer state alcohol permits daily
Communicate with sales and operations for account reconciliation assistance
Handles customer administration to include customer set up and maintenance.
Provides office support by assisting co-workers as needed to handle an increased customer load.
Fill in for receptionist for breaks, lunch, and PTO.
Review and adjust invoices to reflect driver paperwork and document discrepancies
Analyze discrepancies between received payments and paperwork
Accurately identify and sort charge invoices
Communicate with Driver Supervisors to resolve issues
Process receipts and collect payments for current day’s orders