Customer Service Representative

CHS, Inc.•Spokane Valley, WA

6d•Onsite

About The Position

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world. Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture. CHS Northwest has an opportunity in our Propane Administration Office located in Spokane, WA. We are looking for a Customer Service Representative to manage all aspects of an excellent customer service experience for current and prospective customers. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with strong analytical and customer service skills, and the ability to work in both a team environment and on self-directed tasks are essential. This is a great opportunity to work with the largest co-op in the U.S, while still making an impact in our local communities. Our fun and safe work environment is waiting for you, apply today!

Requirements

Knowledge of Customer Service and Support
High School diploma or GED

Nice To Haves

Strong written and verbal communication skills
Proficient with MS Word, Excel, and PowerPoint
Ability to work extended hours to meet business demands
Ability to read, write and communicate in Spanish, preferred
Pre-employment screening is based on the job requirements and industry guidelines and may or may not be required for the position. If required, selected candidates must pass pre-employment screenings to include all or a combination of drug, criminal, motor vehicle check, physical requirements and FMSCA Clearinghouse.

Responsibilities

Under limited supervision, handles a variety of customer service inquiries and problems received by telephone, fax, email, text or other web/internet media.
Reviews and troubleshoots customer problems and initiates standard action for repair, replacement, return or field service as guided by customer service policies.
May refer customers to published materials or other sources of information.
Refers non-standard problems to senior staff.
Maintains associated records and logs of activity.
Other duties and responsibilities as needed or assigned.