Customer Service Representative
Leidos•Springfield, VA
•$52,000 - $94,000
About The Position
We are seeking a dependable, customer-focused Customer Service Representative to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.
Requirements
- TS/SCI w/ Poly Clearance is required
- High school diploma or equivalent
- 2–4 years of experience in customer service or client-facing support roles
- Strong written and verbal communication skills
- Excellent organizational skills with strong attention to detail
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Ability to manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and professional demeanor
Nice To Haves
- Associate’s or Bachelor’s degree in Business Administration or a related field
- Experience using CRM systems or customer databases
- Familiarity with SAP or similar enterprise software
- Experience supporting internal teams in an administrative capacity
- Demonstrated ability to build positive customer relationships
- Patient, professional, and customer-first mindset
Responsibilities
- Serve as the first point of contact for customer inquiries via phone, email, and chat
- Provide timely, accurate, and professional responses to customer questions and service requests
- Resolve customer concerns and complaints with a positive, solution-oriented approach
- Document customer interactions, service requests, and resolutions in internal systems
- Follow up with customers to ensure satisfaction and complete issue resolution
- Maintain and update customer records and databases to ensure accuracy
- Coordinate scheduling, appointments, and internal communications as needed
- Prepare and distribute routine correspondence and reports
- Support general office operations, including data entry, document management, and record-keeping
- Collaborate with internal teams to ensure customer needs are addressed efficiently
- Identify opportunities to improve customer service processes and workflow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
