CSR

Hobson Air Conditioning, Inc • Weatherford, TX

18d • $15 - $20 • Onsite

About The Position

Comfort Experts, a leading home-service company in North Texas since 1962, is seeking energetic, dependable, and customer-focused individuals to join their Customer Service team at their headquarters in Weatherford, Texas. This is a full-time, in-person position. The role involves being the first impression for customers, ensuring they feel heard, helped, and confident in the company. Responsibilities include handling inbound calls for HVAC, plumbing, and electrical services, identifying customer needs, scheduling appointments, accurately entering data, coordinating with technicians, making outbound follow-up calls, and maximizing field team schedules. The company emphasizes a team environment where work directly impacts customers and field teams, offering opportunities for growth within a large DFW home-service company.

Requirements

• Love talking to people and helping solve problems
• Upbeat, friendly personality on the phone
• Ability to stay calm and professional when customers are frustrated
• Comfortable making both inbound and outbound calls
• Enjoy working in a fast-paced environment
• Dependable and show up ready to work
• Comfortable using computers and learning new software
• Ability to multitask while maintaining excellent attention to detail
• Excellent customer service and communication skills
• Strong phone presence
• Accurate data-entry and computer skills
• Ability to learn our services, processes, and software
• Ability to multitask in a busy call center
• Dependable attendance and punctuality
• Positive attitude and willingness to be coached
• Ability to work toward individual and team performance goals

Nice To Haves

• Previous call center or home-service experience is preferred

Responsibilities

• Answering inbound customer calls for HVAC, plumbing, and electrical service
• Listening to customers and identifying their service needs
• Scheduling service, maintenance, and sales appointments
• Booking appointments live whenever possible
• Accurately entering customer and appointment information into our system
• Coordinating and dispatching calls to technicians and sales representatives
• Making outbound follow-up calls to existing customers
• Following up on unscheduled or previously contacted customers
• Helping maximize the daily schedule for our field teams
• Communicating clearly with customers, technicians, dispatchers, and management
• Providing the level of customer service Comfort Experts has built its reputation on since 1962

Benefits

• Paid training
• Performance-based earning opportunities
• Paid Time Off
• Vacation
• Employee benefits
• Stable, full-time employment
• Opportunities to learn and grow within a large DFW home-service company
• A team environment where your work directly impacts our customers and field teams

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed