Customer Service Representative
About The Position
This role involves working closely and collaboratively with assigned vendors, processing and monitoring sales orders and quotes using NetSuite, and supporting business development and pipeline activities to accelerate growth. The ideal candidate is a positive, energetic, self-starter and proactive problem solver with exceptional communication skills and meticulous attention to detail. As a team player, the candidate will cultivate productive working relationships within the organization and demonstrate good judgment in various situations. Strong written and verbal communication, administrative and organizational skills, and the ability to balance multiple priorities are essential. Success in this entrepreneurial environment requires a focus on mission and results.
Requirements
- Degree in business or related field. Experience in lieu of a diploma will be considered.
- Previous office administration experience is helpful.
- Time management and ability to meet deadlines.
- Strong organizational skills and ability to multitask.
- Solve problems and make decisions.
- Proactivity and autonomy.
- Demonstrated mastery of the Microsoft suite, particularly Outlook, Word, Excel and Teams.
- Read and interpret documents, procedure manuals and various correspondence from both internal and external
- Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization
Nice To Haves
- Primary language used in daily operations is French. Additional primary company languages include English, Spanish, and Dutch.
Responsibilities
- Interact successfully and positively in a participatory climate, working collaboratively with our customers, sales and internal team.
- Provide responsive customer service while administering sales support.
- Be a problem solver. Provide recommendations and options to help resolve issues.
- Execute based on established processes.
- Demonstrate active listening skills. Be curious and willing to ask questions to delve deeper into the customer's needs.
- Be hypersensitive to details when writing, processing and verifying information and data.
- Personal motivation and ability to manage ambiguity while asking questions to understand.
- Easily manage multiple projects, clients and interruptions.
- Demonstrate a strong sense of emotional intelligence. Be able to build relationships and communicate effectively with a range of personalities and cultures.
- Demonstrate quantitative analysis and critical thinking skills.
- Work effectively and efficiently under pressure and stress whilst maintaining a calm and professional attitude.
- Take accountability and responsibility for business target delivery and decision making.
- Define problems, collect data, establish facts, and draw valid conclusions.
- Interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Ability to follow detailed instructions and utilize existing resources to solve problems.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
