Customer Service Representative

Automated Health Systems•Tallahassee, FL

22d•Onsite

About The Position

Automated Health Systems has Customer Service Representative positions available in Tallahassee, FL. These positions are on-site.

Minimum 2 years' experience in a call center environment required.
Strong communication skills and a professional phone presence.
Comfortable working with computers and learning new systems.
Ability to listen, problem-solve, and assist customers with patience and empathy.
Strong attention to detail and ability to accurately document information.
Ability to work in a team environment and adapt to changing priorities.
Strong PC proficiency required.

Previous customer service experience preferred; call center experience a plus.
Healthcare, Medicaid, or insurance experience is helpful but not required — training is provided.
Bilingual skills are a plus.
Experience in health/human services and knowledge of Medicaid preferred.

Assist customers by phone by providing helpful, professional, and accurate information regarding healthcare enrollment options.
Guide individuals through the enrollment process and help them understand available choices.
Answer questions, resolve concerns, and provide excellent customer service in a supportive call center environment.
Accurately document customer interactions and update information in computer systems.
Explain program information clearly and ensure customers understand next steps.
Maintain confidentiality and handle customer information with professionalism and care.
Work collaboratively with team members and leadership to provide a positive customer experience.
Participate in training and stay informed on program updates and procedures.
Complete additional tasks and projects as assigned.