Customer Service Representative - 12 Month contract
TTI, Inc.•Vancouver, BC
•Onsite
About The Position
We are looking for an enthusiastic and experienced individual to fill the role of Customer Service Representative at our Milwaukee Tool Factory Service Centre. The Customer Service Representative will be responsible for delivering best in class service to all our customers both internally and externally. A successful candidate will have intellectual curiosity, organization, enthusiasm, a team-player mentality, and a drive to win.
Requirements
- Must possess effective business communication skills, initiative, and organizational skills
- Outgoing – excels in end-user engagement and conflict resolutions
- Strong computer skills
- Strong attention to detail and ability to stay organized
- Team-oriented and capable of working independently
- High school diploma
Nice To Haves
- Experience with electric tools is a strong asset
Responsibilities
- Deliver best-in-class service to our customers
- Perform counter procedures including answering phones, placing orders, logging in tools, completing inventory counts, and assisting walk-in customer traffic
- Maintain monetary transactions, record maintenance, and assist with inventories as required.
- Prioritize in-branch repairs
- Conduct warranty assessments and instant tool replacements
- Showroom merchandising and stock replenishment
- Continuously develop and maintain strong product knowledge
Benefits
- Base salary of $45,000 during the 12 month term
- Monday to Friday work schedule (8am-4:30pm)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
