Customer Service Representative

TOPPAN Packaging Americas • Cincinnati, OH

1d • Hybrid

About The Position

TOPPAN Packaging Americas, a leader in sustainable packaging solutions, is seeking a Customer Service Representative for its Trident division. Trident specializes in creating digital packaging assets for major brands, preparing artwork for mass print production, and developing cutting-edge technologies. The Customer Service Representative, under the Commercial Manager, will be responsible for the efficient and effective coordination of artwork and/or print tooling projects for a designated group of customers, ensuring adherence to established procedures. This role involves supporting sales, managing customer projects, communicating specifications to graphics and manufacturing departments, providing customer feedback, and ensuring timely invoicing.

Requirements

• 3-5 years of relevant experience.
• Competent user of: Adobe Illustrator, Photoshop, Outlook, Word, Excel, bespoke Trident systems.
• Able to work in a flexible and dynamic work environment, working towards fast moving deadlines.
• Excellent computer skills and proficient in Microsoft Office.
• Excellent written, visual and verbal communication skills.

Nice To Haves

• Print process knowledge (all three processes), understanding how trapping and separation affect the print result.
• Understand brand rules and style guides.

Responsibilities

• Support and contribute to the safety and health of Trident and its employees.
• Active participation in safety activities.
• Successfully qualify on necessary safety training.
• Perform all daily/weekly inspections and housekeeping as directed and trained.
• Provide sales support, including the oversight of customer focused projects that drive performance improvements.
• Receive, interpret and document customer instructions, developing internal specifications and effectively communicating these to the Graphics and Manufacturing departments.
• Provide consistent feedback to customer on progress of all elements in a job.
• Provide timely, accurate invoicing.
• Achieve minimum management defined Quality standards.
• Identify and follow through on opportunities for growth.
• Lead customer meetings and presentations.
• Implementation of new business into Trident systems/workflows.
• Participate in process improvement and the quality program, and creation of RFC’s.
• Print process knowledge (all three processes), understanding how trapping and separation affect the print result.
• Understand brand rules and style guides.
• Provide accurate KPI data for management review.
• Train Admin and mid-level CSR’s in Trident and customer specific procedures.
• Demonstrate good time management and organizational skills.
• Participate in Employee Performance Management System for career development.

Benefits

• Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options.
• 401(k) retirement plan with company match.
• Wellbeing tools and resources to support holistic health, including an Employee Assistance Program with a variety of services.
• Paid time off and holidays to recreate, rejuvenate and care for the health of yourself and family.
• Variety of company paid and voluntary employee-paid insurance plans including life, personal accident, and disability insurance.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed