Onsite Mortgage Customer Service Representative

TEKsystems • Phoenix, AZ

20h • $20 - $21 • Onsite

About The Position

We're hiring Customer Service Representatives to support homeowners with mortgage servicing questions in a fast-paced contact center environment. This is an excellent opportunity for candidates with recent call center experience who enjoy helping customers, solving problems, and working in a structured, team-oriented setting. This position offers the opportunity to build long-term experience in the mortgage industry with a company that promotes career growth and internal advancement.

Requirements

• High school diploma or equivalent
• 2-3 years of recent contact center or call center experience
• Experience handling high-volume inbound and outbound calls
• Strong customer service and communication skills
• Comfortable navigating multiple systems while speaking with customers
• Accurate data entry and documentation skills
• Ability to follow processes, procedures and quality standards
• Strong attendance and reliability record
• Stable work history with consistent job tenure
• Ability to work onsite in Phoenix, AZ
• Authorized to work for any employer in the United States

Nice To Haves

• Financial services, banking, mortgage, or lending experience
• Experience working with customer service performance metrics
• Bilingual English/Spanish communication skills
• Experience handling payment-related customer inquiries
• Familiarity with CRM or customer support software systems

Responsibilities

• Handle a high volume of inbound customer calls related to mortgage payments, escrow accounts, website assistance, and general account servicing.
• Assist customers with account questions while following established procedures and service standards.
• Make outbound calls to homeowners regarding upcoming or recently missed payments.
• Process payments over the phone when requested by customers.
• Identify customers who may benefit from refinancing and connect them with the appropriate team.
• Accurately document customer interactions in internal systems.
• Route escalated issues to the appropriate department when needed.
• Meet quality, customer satisfaction, and productivity goals.
• Learn and utilize company systems and tools to support customer needs.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED