Customer Service Representative

Ace Handyman Services Lake Norman•Huntersville, NC

14d•Onsite

About The Position

At Ace Handyman Services Lake Norman, our Customer Service Representatives play a vital role in delivering an exceptional customer experience from the first phone call to the completion of each project. As the primary point of contact for homeowners, this position is responsible for building customer relationships, scheduling appointments, coordinating service requests, and ensuring smooth communication between customers and our craftsmen. The ideal candidate is friendly, organized, detail-oriented, and passionate about helping people. This role requires strong communication skills, the ability to multitask in a fast-paced environment, and a commitment to providing outstanding service that reflects our reputation for quality and professionalism.

Requirements

Excellent customer service and communication skills
Strong organizational and time-management abilities
Comfortable using computers, scheduling software, and office applications
Ability to multitask and prioritize responsibilities effectively
Positive attitude, professionalism, and attention to detail

Nice To Haves

Previous customer service, administrative, scheduling, or call center experience is preferred but not required

Responsibilities

Answer incoming calls and respond to customer inquiries professionally and promptly
Schedule appointments and coordinate service requests using company software
Communicate effectively with customers, craftsmen, and management
Follow up with customers regarding estimates, appointments, and completed projects
Assist with customer concerns and help ensure a positive resolution
Maintain accurate customer records and job information
Support daily office operations and contribute to overall team success