Customer Service - Full Time
About The Position
Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts, offering the largest selection of riding gear and parts. Rocky Mountain ATV/MC is not just a distributor; we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration. In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast-paced, exciting industry. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience.
Requirements
- Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or environments.
- Possess the experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs.
- Ability to clearly and effectively communicate and articulate thoughts and points.
- Functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word.
- Strong interpersonal, communication, and collaborative skills.
- Strong analytical, organizational, project management and time management skills.
- Possessing attention to detail and the ability to effectively multi-task in a deadline driven environment.
- Ability to represent Rocky Mountain in a professional manner always to ensure Company policies and procedures as well as compliance to all applicable laws and applications.
- Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
- Must be able to work scheduled hours.
- Be a collaborative team player who is willing to work with others and independently.
- Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.
- Regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces.
- Ability to negotiate warehouse work areas in a safe manner and behavior.
- Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus.
- Use of hands to use and handle tools, objects, materials, and controls.
- Frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl.
- Ability to read, write, and understand basics of the English language.
- Ability to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.
Nice To Haves
- Bilingual Spanish/English is a plus.
Responsibilities
- Participates in using available sources to research required information.
- Provides support to customers with product and service information.
- Coordinates and processes customers' orders.
- Documents call information according to standard operating procedures.
- Resolves or reports any issues.
- Maintains and complies with PCI DSS requirements.
- Identifies and escalates priority issues and routes calls to appropriate resource.
- Provides services and objectives to ensure Rocky Mountain's quality of services.
- Performs other duties as necessary and required.
- Works collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.
Benefits
- Employee Stock Ownership Program (ESOP)
- Competitive compensation with regular bonuses
- Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
- Delicious onsite cafeterias with discounted meals
- Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
- 401K with company match
- PTO and holiday pay
- Wellness programs and discounted local gym membership
- Powersport and wellness race/participation reimbursements
- Generous employee discount on thousands of products
- Career advancement, professional development, and opportunities to grow
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
