Customer Service - Full Time

Rocky Mountain ATV•Payson, UT

12h•Onsite

About The Position

Rocky Mountain is hiring new Team Members to join our Call Center Department as a CSR. For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for powersport enthusiasts. In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience.

Requirements

Familiarity and understanding of the practices, procedures, and applications for Customer Service and/or environments.
Possess the experience and/or ability to accommodate and develop solutions to address changing responsibilities and evolving business needs.
CSR will be able to clearly and effectively communicate and articulate thoughts and points.
Should possess functional knowledge and capability with Microsoft Office: Outlook, Excel, and Word.
Strong interpersonal, communication, and collaborative skills.
Should have strong analytical, organizational, project management and time management skills.
CSR should be possessing attention to detail and the ability to effectively multi-task in a deadline driven environment.
Ability to represent Rocky Mountain in a professional manner always to ensure Company policies and procedures as well as compliance to all applicable laws and applications.
Ability to understand, read, and/or comprehend instructions and directions including different numbers and specifications.
Must be able to work scheduled hours.
Be a collaborative team player who is willing to work with others and independently.
Strong work ethic focused on commitment, pride of work, quality, desire to learn, and dependability.

Nice To Haves

Bilingual Spanish/English is a plus.

Responsibilities

Participates in using available sources to research required information.
Provides support to customers with product and service information.
Coordinates and processes customers' orders.
Will document call information according to standard operating procedures.
Will resolve or report any issues.
Maintain and comply to PCI DSS requirements.
Will identify and escalate priority issues and route calls to appropriate resource.
Provide services and objectives to ensure Rocky Mountain's quality of services.
Perform other duties as necessary and required.
Work collaboratively and cooperatively with others, committing to a workplace of teamwork, dignity, and respect.

Benefits

Employee Stock Ownership Program (ESOP)
Competitive compensation with regular bonuses
Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
Delicious onsite cafeterias with discounted meals
Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
401K with company match
PTO and holiday pay
Wellness programs and discounted local gym membership
Powersport and wellness race/participation reimbursements
Generous employee discount on thousands of products
Career advancement, professional development, and opportunities to grow