Customer Service Representative
About The Position
Guarantee Trust Life Insurance Company is currently seeking a detail and people-oriented individual to join our team as a Customer Service Representative! We are looking for talented individuals who are diligent, dedicated, customer focused, and want to build long-lasting relationships. Our company culture creates an environment where you feel a sense of belonging and appreciation. You are more than just a number at GTL. Find out how we can bring value to your next career! This position is required to work on-site in our Chicagoland (Glenview, IL) office most days. Everyone receives 3 flexible remote days per month. And, we offer half-day Fridays - every Friday! The Customer Service Representative handles incoming calls from policyholders, insurance agents and providers. They provide information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible. This person provides this information by the use of various internal systems. The Customer Service Representative is also responsible for identifying and managing at-risk policies by proactively engaging policyholders, resolving concerns, and supporting policy retention initiatives. Our goal is to make every caller feel they have made the right choice in selecting GTL to service all of their insurance needs.
Requirements
- Customer Service experience, call center preferred
- High school diploma or equivalent
- 1-2 years of college preferred
- Able to work independently and within a team
- Excellent organizational and communication skills
- High level of attention to detail plus ability to navigate within multiple systems
- Experience with Microsoft Office Word
Nice To Haves
- Bilingual – Spanish a plus
Responsibilities
- Handles incoming calls from policyholders, insurance agents and providers.
- Provides information regarding claim benefits, policy status, policy benefits, billing and premium information in the most efficient way possible.
- Identifies and manages at-risk policies by proactively engaging policyholders, resolving concerns, and supporting policy retention initiatives.
Benefits
- Medical
- Health Savings Account (including employer contribution)
- Dental
- Vision
- Basic Life Insurance (full premium paid by employer)
- Voluntary Employee, Spouse and Child Life Insurance
- Short-Term and Long-Term Disability
- Paid Holidays
- Paid time off including vacation, personal days, and sick time
- 401(k) and Profit-Sharing retirement plan
- Company matches contributions up to 2% provided the employee contributes a minimum of 3%
- Company may make a discretionary contribution to the Profit-Sharing plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
