Customer Service Representative

Frontline Road Safety•Layton, UT

1d•Onsite

About The Position

At Interstate, our mission is to deliver high-quality, cost-effective projects on schedule. We value the importance of our relationships and will continue to remain fair and true in our dealings with all employees, clients, vendors, and partners. Our clients count on our dependability, drive, and integrity. We take great pride in our capabilities and strive to maintain the highest level of professionalism.

Requirements

2+ years of customer service experience
Ability to multitask and manage time effectively to ensure that all customer needs are satisfied
Possessing customer orientation and ability to adapt/respond to different types of personalities
Adaptability including the ability to perform efficiently in different environments and with diverse tasks and people
Possessing the trait of being reliable, dependable, and responsible to fulfill obligations
Strong phone contact ability and active listening skills to understand and execute on client needs
High level of energy and positive representation of the company

Nice To Haves

Sales or business-related field experience

Responsibilities

Provide high level of customer service to all walk-in and phone customers.
Provide customers with solutions for any aspect of their jobs requiring parking lot or traffic control needs.
Persuasively and professionally sell optional services, rentals, traffic control set up, and traffic control plans.
Prepares and presents proposals to sell services that address customer needs; prepares forms or agreements, closes transactions, and secures sales in a timely and efficient manner.
Work closely with warehouse manager and warehouse staff to fill customer orders as efficiently as possible.
Accepts incoming request from avenues through social media.
Calculates and quotes prices or communicates with internal departments to obtain quotes and assistance in meeting customers’ needs.
Manage outbound telephone calls with current and previous customers.
Achieve maximum sales profitability by evaluating customer purchase history and current market value.
Maintains records of all contacts and results.
Maintains weekly sales, call reports, follow-up action plans, and works with manager to set personal sales goals.