Customer Service Representative

Raymour & Flanigan Furniture and Mattresses•West Whiteland Township, PA

18h•Onsite

About The Position

As a Customer Service Representative, you will play an important role in the lifecycle of every customers' purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments and skillfully acknowledging customer questions and concerns. You will work independently and on a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.

Requirements

Effective communication, interpersonal and organizational skills in person and on the phone.
Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

Nice To Haves

Customer service representative
Customer support
Call center
Customer satisfaction
Problem-solving
Communication skills
Customer inquiries
Ticketing system
Customer complaints
Conflict resolution
Product knowledge
Order processing
Service inquiries
Multitasking
Active listening
Empathy
Resolution time
Customer feedback
Service excellence
Escalation management
Chat support
Email support
CRM (Customer Relationship Management)

Responsibilities

Assist customers with scheduling their deliveries.
Manage customer payments.
Acknowledge customer questions and concerns.
Work independently and on a small team to enhance the customer shopping experience.
Provide genuine, friendly, personable and professional service.
Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
Proactively resolve escalated customer issues.
Support sales and operations team members by advocating for every customer's concerns and requests.