Dutch Fintech Company

Atlean World

9h • Onsite

About The Position

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries! As part of the Customer Service Department, you will support users by providing clear, accurate and friendly assistance across multiple channels. This includes handling inquiries related to banking, investing and account management while adhering to strict compliance and quality standards.

Requirements

• Native or advanced level of Dutch
• B2 or higher level of English
• Motivation to learn and grow
• A friendly and positive attitude
• Availability to start soon

Responsibilities

• Support customers with questions about banking, payments, cards, investments and account management.
• Provide clear answers and solutions, always following the client's procedures and compliance rules.
• Troubleshoot issues, such as card problems, transactions, app access or account updates.
• Escalate complex cases to the correct internal departments when needed.
• Maintain high service quality, using an empathetic, professional tone and meeting defined performance metrics.

Benefits

• Private Health Insurance from day one
• Free portuguese lessons
• Great opportunity to grow quickly within the company
• Excellent work opportunity in a dynamic leading multinational company
• Stable work and career progression
• Investment in training (ongoing training) and personal development
• Modern, centrally located buildings with canteen facilities and an excellent public transportation connection
• Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed