Customer Service Representative (Onsite)

Taylor Communications•Dayton, OH

4d•Onsite

About The Position

Taylor Corporation is seeking a Customer Service Representative (CSR) to join the team in-office in Dayton, OH to establish and maintain relationships with customers on behalf of the company by ensuring that all customer requirements and needs are completely met. As a CSR, you must convey to the customer a sense of expertise in our products and solutions. The position is also responsible for communicating customer requirements to other teams, in accordance with company policies and procedures. Work Authorization: To be considered for Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Requirements

The ability to understand and appropriately use the company pricing system and policies.
The ability to understand and help the customer articulate their needs.
Ability to effectively present and discuss products and services in a way that conveys quality, integrity, and a superior understanding of customer needs.
Ability to resolve all customer needs — orders, requests, follow-up activity — across multiple systems and functions courteously, efficiently, quickly, and accurately.
Ability to autonomously manage multiple-solution customers and related demands with ease.
Ability to work independently and as part of a team to deliver a consistent, exceptional customer experience.
High school education.

Nice To Haves

2 years of college preferred.
3 years of related/relevant experience.
Experience in print, marketing, or promotional products.
Salesforce.com knowledge.
Strong MS Office skills, especially Excel and Outlook.
Advanced computer experience and ability to implement new technologies.

Responsibilities

Manage all communications — written, verbal, and in person — in a professional, proactive, and efficient manner.
Own escalations and concerns on behalf of the customer immediately through root cause analysis and permanent resolution.
Successfully establish, manage, and exceed customer expectations throughout all engagements.
Engage appropriate resources to assist or resolve service issues as necessary.
Review internal and external communication, quotes, designs, proofs, reports, and other work products for accuracy and improvement opportunities.
Manage workflow to meet customer deadlines in a team environment.
Continue to sharpen skills and drive personal growth enabling career progression and further elevation of the customer experience.
Coordinate projects and complex customer deliverables.