Customer Service Representative
CrossCheck, Inc.•Petaluma, CA
•$0 - $20•Onsite
About The Position
We’re seeking a professional and reliable Customer Service Representative to handle inbound and outbound calls with our merchants. This role requires a strong focus on providing excellent customer support, resolving issues, and helping retain existing accounts through outstanding service.
Requirements
- Strong communication and conflict resolution abilities
- Time management and multitasking in high-pressure situations
- Experience with Windows, Excel, Word, and Outlook
- Typing speed of at least 30 WPM
- Ability to maintain confidentiality and professionalism
Responsibilities
- Handle merchant calls with a goal of one-call resolution and timely follow-up
- Manage merchant issues including billing, claims, training, training, etc.
- Maintain accurate records, scan documents, and monitor email communication
- Work collaboratively with team members and management
Benefits
- Medical, Dental, and Vision coverage
- 401(k) with company match
- Tuition Reimbursement
- Vacation & Sick time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
