Part-Time Customer Service Representative

Outlets at Castle Rock•Castle Rock, CO

5d•Onsite

About The Position

The Outlets at Castle Rock is the largest open-air outlet center in Colorado, located conveniently between Denver and Colorado Springs. Voted Colorado's Best Outlet Shopping, we are committed to providing an enjoyable shopping and dining experience. We are in the "happiness business" and believe in a positive "What can I do? How can I help?" attitude. We value our employees for their hard work and dedication, striving to create a fun, family-oriented work environment. We are currently hiring a Customer Service Representative to join our team, offering 10-15 hours per week. This role involves interacting with shoppers, and successful candidates will have a strong work ethic and the ability to work independently.

Requirements

High school diploma or general equivalency diploma (G.E.D.)
0-2 years of experience in the field or in a related area preferred.
Entry-level experience using MS Office applications (for data entry, reports).
Ability to conduct research using the various search engines on the Internet.
Entry-level experience using Social Media Networking applications.
Requires a high level of commitment to customer service.
Ability to learn new tasks quickly.
Demonstrate the ability to work well in a timely manner with a proactive approach to unusual occurrences.
Requires attention to details.
Must be able to work independently and take initiative.
Ability to handle cash and give back proper change.
Basic bookkeeping skills.
Able to prioritize and meet deadlines.
A team player achieving the goals of the center.
Must be available to work on holidays and weekends.

Responsibilities

Responsible for opening the Customer Service area on time.
Assists all customers with general information such as store locations, directions, business hours, transportation info, and special event info over the phone or in person.
Maintains a positive friendly and helpful attitude.
Circulates memos, newsletters, and other correspondence to tenants.
Assists the Marketing department with traffic reports, special events, group sales, sponsorships and ensures brochures/directories/promotional material is stocked at the counter.
Maintains stroller/wheelchair rentals and log book.
Logs inventory of all lost and found items in conjunction with the security department.
Responsible for tenant after-hours log and security notification.
Processes gift card requests.
Collects customer complaint forms and distributes to General Manager.
Performs special projects or other duties as assigned.