Part time Customer service representative

Planet Fitness•Columbus, OH

7d•Onsite

About The Position

This is a part-time position focused on providing exceptional customer service within a fitness club environment. The role involves handling front desk activities, assisting members, maintaining the cleanliness and safety of the club, and contributing to a positive member experience. Planet Fitness is a growing company with a mission to provide an affordable, high-quality fitness experience, and they are looking for inspiring, motivated individuals to join their team in cultivating the Judgement Free Zone®.

Requirements

Customer service background preferred.
Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude at all times.
Punctuality and reliability are a must.
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the members’ expectations.
Strong listener with the ability to empathize and solve problems.
Demonstrate diplomacy in all interactions while using appropriate behavior and language.
High School diploma/GED equivalent preferred.
Must be 18 years of age or older.

Responsibilities

Greet members, prospective members, and guests by providing exceptional customer service.
Handle all front desk related activities, including answering phones in a friendly manner and assisting callers with a variety of questions.
Check ID and Member barcodes into the system.
Process new member sign-ups.
Take prospective members on a tour of the club.
Facilitate needed updates to member accounts.
Respond to member questions and concerns in a timely and professional manner, escalating to the Assistant Club Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.
Assist in monitoring for safety of persons and cleanliness in the club.
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment, and the gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment to the Club Manager.
Follow the “Lost and Found Policy” and turn in lost member property immediately.