Customer Service Representative

World Truck Towing & Recovery • Seville, OH

19d • Onsite

About The Position

World Truck Towing & Recovery, Inc. is seeking dependable, professional individuals to join our Customer Service/Dispatch team. As the first point of contact, you play a vital role in helping customers during stressful situations and ensuring fast, reliable service. No towing experience required — paid training provided!

Requirements

• High school diploma or equivalent
• Customer service experience preferred (not required)
• Strong communication and multitasking skills
• Ability to stay calm and professional under pressure
• Basic computer skills (dispatch software experience is a plus)
• Reliable, team-oriented, and detail-focused

Responsibilities

• Deliver calm, professional customer support in a fast-paced environment
• Answer incoming calls and gather key information using guided questions
• Dispatch towing and roadside services efficiently and accurately
• Provide service updates and estimated arrival times
• Communicate with drivers and coordinate responses
• Assist with billing, scheduling, and general administrative tasks
• Demonstrate strong information retention and attention to detail
• Ability to interpret direction and complete tasks with minimal supervision

Benefits

• Competitive pay (based on experience)
• Overtime opportunities (time-and-a-half)
• Paid training – no experience necessary
• Flexible scheduling – multiple shifts available
• Advancement opportunities – we promote from within
• Health Insurance & Health Savings Account contributions
• Life & Supplemental Insurance (Disability, Accident, Critical Illness)
• 401(k) with company match
• Paid Holidays & Paid Time Off
• Proactive Health Management Plan (telemedicine, health coaching, and more)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED