Customer Service Representative

Lessen•Chicago, IL

7d•$20 - $22•Remote

About The Position

The Customer Service Representative acts as a liaison between our clients and our network of vendors by managing all our clientsâ€™ repair and maintenance needs within our technology platform, One by Lessen. This role communicates predominantly on the phone and electronically with clients and vendors to ensure all maintenance services are completed in an effective and efficient manner. This role will work Monday - Friday 1:00 PM - 10:00 PM Central Time.

Requirements

High school diploma required
Basic troubleshooting knowledge and ability to articulate
Ability to communicate industry language
Computer Skills: proficiencies in: Microsoft Word, Excel, Outlook essential

Nice To Haves

3-4 years of customer service experience preferred

Responsibilities

Develop and maintain positive client relations required to ensure superior client satisfaction
Receive and handle customer calls and email requests for services
Manage real-time inquires while keeping track of and responding to commitments
Manage the scheduling and completion of all services assigned by customers
Escalate all disputes or un-satisfied service confirmations in a timely manner
Remain on the queue and address all requests and customer questions
Maintain open communication with affiliates in a manner that adheres to all contracts and agreed upon Scope of Work throughout the duration of the relationship
Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Enter information into our database and ensure consistency and accuracy
Demonstrate professionalism in communication, relationship development, customer service, etc.
Assist in training team members and provides constructive feedback as necessary
Shift flexibility may be required
Foster a positive team environment
Ensure confidentiality and accuracy of internal and external data
Perform ad-hoc projects and other duties as assigned