Customer Service Representative

Smiths Group•Montreal, QC

23d•Onsite

About The Position

To assist John Crane Canada customers with all aspects of purchases and repairs of Mechanical Seals. This role involves interacting with customers via telephone, fax, and email, as well as outside sales representatives, to provide recommendations on product applications, price quotations, resolve complaints, and handle emergency calls. The representative will initiate and enter orders by interpreting customer requirements and drawings to compile a bill of materials. They will also coordinate with various departments such as Engineering, Purchasing, Assembly, Manufacturing, and Invoicing to discuss customer orders and requirements. A key responsibility is complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay. The role also includes identifying returned materials and assisting walk-in customers, as well as maintaining reference files of procedures, product lists, special pricing, quotes, and other relevant data. Other duties as required will also be performed.

Requirements

Mechanical Technologist/Technician College or High School Diploma
3 to 5 years of customer service-related experience in a manufacturing setting
Ability to read detailed drawings and utilize measuring instruments
Must have effective written and verbal communication skills
Computer skills including Microsoft Office
Must be able to read, write, speak, and understand French and English.

Responsibilities

Interacts with customers via telephone, fax, and email and outside sales representatives to provide recommendations on product applications, price quotations (after researching), resolve complaints, problems and handle emergency calls.
Initiates and enters orders by interpreting customer requirements and drawings to compile bill of materials.
Coordinates with the Engineering, Purchasing, Assembly, Manufacturing and Invoicing departments to discuss customer orders and requirements.
Responsible for complete order management to ensure delivery commitments are met and to take appropriate action in the event of a delivery delay.
Identifies returned materials and assists walk-in customers as required.
Maintains reference files of procedures, products lists, special pricing, quotes and other relevant data.
Performs other duties as required.