Customer Service Representative

TEKsystems•Plymouth Charter Township, MI

1d•Onsite

About The Position

We are seeking a Customer Service Representative to support a high-volume call center environment within the healthcare space. This role focuses on delivering exceptional customer service while accurately handling sensitive and confidential information. The ideal candidate is detail-oriented, dependable, and comfortable managing a fast-paced workload while navigating multiple systems.

Requirements

Minimum 1 year of recent (within the last 2–3 years) high-volume call center experience
Employment tenure of at least 1 year per role (no job-hopping resumes)
Strong customer service and communication skills
Ability to accurately enter data with high attention to detail
Typing speed of 30 WPM or higher
Solid computer skills and comfort working across multiple systems

Nice To Haves

Healthcare, medical, or pharmacy-related experience
Pharmacy Technician certification (preferred, not required)
Bilingual skills (Spanish or other languages are a plus)

Responsibilities

Handle inbound customer service calls and follow-up outbound calls as needed
Respond to inquiries related to prior authorizations, general healthcare questions, and confidential information
Accurately enter and update information across multiple systems and programs
Maintain a high level of quality, accuracy, and professionalism on every interaction
Meet productivity expectations, typically handling 50–100 calls per day, depending on complexity
Adhere to all compliance, privacy, and internal communication standards