Customer Service Representative Panels

Kronospan • Anniston, AL

16h • Onsite

About The Position

This position is responsible for handling all wood panel customer complaints and product related claims directly from our customers. The wood panel customer service specialist will have oral and written correspondence with customers. The person will have the responsibility to handle all claim issues, order entry, order tracking and aid the customer with any questions pertaining to the order/production process.

Requirements

• High school degree
• Excellent written and verbal communication/presentation skills
• Ability to handle multiple priorities and people simultaneously
• Flexibility to handle continually changing priorities/demands
• Strong customer orientation
• Strong team player
• Excellent math skills
• Commitment to company values
• Able to manage multiple tasks and projects efficiently within the context of a fast-paced environment
• Strong computer skills, especially of Microsoft Word, Outlook, Excel, PowerPoint and the adobe suite of products
• Excellent attendance record.
• Demonstrated high energy level, strong work ethic, and positive approach to problem solving.
• Must be a team player and have the ability to work and interact with associates/departments throughout the organization

Nice To Haves

• Customer service experience in a consumer products industry
• Manufacturing experience
• Bi-lingual or multi-lingual skills
• Bachelor's or Associate's degree

Responsibilities

• Handling all wood panel customer complaints and product related claims directly from customers.
• Oral and written correspondence with customers.
• Handling all claim issues.
• Order entry.
• Order tracking.
• Assisting customers with questions pertaining to the order/production process.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED