Customer Service Rep (02135) - 4602 Mahoning Ave NW4602

Domino's Franchise•Warren, OH

3d•Onsite

About The Position

Team Champion, a locally owned and operated franchise, is seeking a dedicated and empathetic Customer Service Representative in Champion, Ohio. The role provides customer support by phone and in person, responding to inquiries, resolving concerns, sharing accurate product and service information, and creating positive customer experiences. The representative also processes orders, payments, and transactions; greets customers; identifies relevant upselling and cross-selling opportunities; and works with teammates and other departments to deliver seamless service. The position involves maintaining an organized workspace, following company policies and procedures, handling multiple requests in a fast-paced environment, and contributing to team goals and ongoing training. The franchise describes its workplace as fun and fast-paced and says it supports team members in developing and excelling.

Requirements

Excellent verbal and written communication skills.
Strong active listening skills and an empathetic approach to customer interactions.
Ability to multitask and manage time effectively in a fast-paced environment.
Problem-solving skills and attention to detail.
Patience, resilience, and a positive attitude when handling challenging situations.
Ability to work collaboratively in a team environment.
Professional demeanor and strong interpersonal skills.
Organizational skills and ability to maintain accurate records.

Nice To Haves

Customer service experience; preferred but not required.
Cash handling experience.

Responsibilities

Respond to customer inquiries by phone and in person with professionalism and enthusiasm.
Address and resolve customer concerns and complaints.
Provide accurate product and service information and identify opportunities to improve the customer experience.
Process customer orders, payments, and transactions accurately.
Greet customers promptly and courteously, helping them feel valued and heard.
Identify upselling and cross-selling opportunities while keeping customer needs a priority.
Collaborate with team members and other departments to provide seamless customer service.
Maintain a clean, organized workspace and follow company policies and procedures.
Handle multiple customer requests with resilience and flexibility.
Contribute to team goals and participate in ongoing training to develop skills and product knowledge.