Customer Service Representative

Harry Robinson Sallisaw Ford • Sallisaw, OK

14d • Onsite

About The Position

Harry Robinson Sallisaw Ford is looking for a friendly, energetic, and organized Customer Service Representative (Service Concierge) to become the face of our award-winning service department. In this position, you will be the first smile our customers see, playing an important role in ensuring every guest receives a five-star experience from arrival to departure. We are looking for someone who genuinely enjoys serving others and takes pride in delivering outstanding customer care. If you thrive in a fast-paced environment and want to grow within our dealership, we would love to meet you. Customer service, hospitality, or automotive experience is a plus, but we are happy to train the right person.

Requirements

• Outstanding customer service and verbal communication skills.
• Strong organizational and multitasking abilities in a fast-paced setting.
• Dependable, self-motivated, and highly detail-oriented.
• Ability to work well within a collaborative team environment.
• Tech Literacy: Comfortable using computers and learning dealership software platforms.
• Ability to commute to Sallisaw, OK.
• Professional appearance and a positive attitude.

Nice To Haves

• Customer service, hospitality, or automotive experience is a plus.

Responsibilities

• Welcome every customer with a warm, friendly, and professional attitude as they enter the dealership.
• Answer incoming phone calls, handle online communications, and schedule service appointments accurately while gathering detailed information for our Service Advisors.
• Assist on the service drive by installing protective seat covers and floor mats, moving vehicles safely, and preparing vehicles for customer delivery.
• Coordinate customer shuttle transportation and assist with future Courtesy Transportation (Pickup and Delivery) services.
• Maintain a clean, organized, and inviting reception area and customer lounge for our guests.
• Provide clear information to customers regarding maintenance services, specials, and current dealership promotions.
• Process customer payments, assist with general administrative duties, and participate in Ford customer retention initiatives and follow-up programs.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Holidays
• Paid Ford Training and Professional Development Opportunities for Career Advancement
• Performance Bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed