Customer Service Rep(01587) - 7018 Pershing Rd

Domino's • University City, MO

8d • Onsite

About The Position

Join our dynamic team at our St Louis location on Pershing Rd as a Customer Service Representative! We're seeking an enthusiastic and customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. In this role, you'll be the frontline of our organization, ensuring every customer interaction reflects our commitment to excellence and satisfaction.

Requirements

• Excellent customer service skills with a genuine, friendly, and positive attitude
• Strong verbal and written communication abilities
• Proven ability to multitask and work efficiently in a fast-paced, dynamic environment
• Basic math skills for handling cash transactions and processing payments
• Physical stamina to stand for extended periods and lift up to 25 lbs regularly
• Team player mentality with a collaborative approach and willingness to support colleagues
• Strong attention to detail and ability to follow directions accurately
• Basic computer skills and proficiency with point-of-sale systems and ordering platforms
• Problem-solving skills and ability to handle challenging situations with patience and resilience
• Conflict resolution abilities and empathetic approach to customer interactions

Nice To Haves

• High school diploma or equivalent (preferred)
• Previous customer service experience (preferred)
• Food handling experience or willingness to learn proper techniques (preferred)

Responsibilities

• Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly and professional demeanor
• Process cash and credit card transactions with precision, ensuring all payments are handled securely and records are maintained accurately
• Provide outstanding customer service by addressing inquiries, resolving issues promptly, and exceeding customer expectations
• Collaborate with team members to ensure smooth operations during peak periods and support colleagues in achieving team goals
• Maintain a clean, organized, and welcoming work environment that reflects our brand standards
• Operate ordering systems and point-of-sale technology with proficiency and attention to detail
• Assist with various in-store tasks as needed, demonstrating flexibility and a willingness to support the team
• Handle customer complaints with empathy and professionalism, working toward mutually beneficial resolutions
• Lift and move items weighing up to 25 lbs regularly throughout your shift
• Contribute to a positive, inclusive workplace culture through collaborative teamwork and transparent communication

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED