Customer Service Representative
About The Position
Quit your day job, come help us save the world! Each day and each call can be different. We find new child sponsors, welcome new donors, renew event participants, and invite donors to give monthly. We thank, connect, engage and inspire. We look for creative new ways to delight on every call. We are all about teamwork, customer connections and most importantly, having fun while we do it. If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills to help make our world a better place. We are a Canadian agency on a mission to inspire fundraising. We provide a warm and friendly voice to the largest and most respected charities in Canada. Our team is passionate, engaged and extremely effective. We call existing supporters to raise funds for important causes around the globe. So while there are no cold calls or high-pressure tactics, we are a performance team and results matter. We hope they motivate you as well. Inspire fundraisers connect with, laugh with and uplift the lives of our client's donors - even if just for a few moments. Their work goes beyond raising funds for some of the world's most worthwhile causes; it's about creating a human connection with every donor. They enjoy being able to deliver world-class results autonomously, while representing great causes and being part of a passionate team. This is a full-time, zero-commission, outbound, work-from-home position.
Requirements
- A professional work from home office space
- High-speed cabled internet connection (min of 25 mbps down/5 mbps up)
- A USB headset and webcam
- A newer-version Windows PC or laptop computer (Apple or Mac are not supported)
- Availability to work 1:00pm to 10:00pm Mon -Thu and 10:00am to 7:00pm Fri (EST)
- Looking for full-time hours, 40 hours a week
- Technically savvy and self-reliant
- A minimum of 2 years’ customer service and call center experience
- Availability to work occasional Saturday shifts (10:00am to 5:00pm)
- Love talking to people and are a great communicator
Nice To Haves
- Mature sales or call center agent
Responsibilities
- Find new child sponsors
- Welcome new donors
- Renew event participants
- Invite donors to give monthly
- Thank, connect, engage and inspire donors
- Look for creative new ways to delight on every call
- Connect with, laugh with and uplift the lives of our client's donors
- Create a human connection with every donor
- Deliver world-class results autonomously
- Represent great causes
Benefits
- $20.00 - $24.00 hourly w bonuses
- Permanent, full-time employment with consistent hours and growth opportunities
- Engagement with world-class charitable organizations
- 100% paid training and health benefits (at 3 months)
- Training opportunities, lunch-and-learns, workshops
- Team culture and activities, ice breakers, community events
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
