Customer Service Representative
About The Position
At TriState Home Services, we give skilled professionals the opportunity to focus on what they do best—taking care of customers and delivering quality work. You’ll have steady demand, strong support from dispatch and operations, and opportunities to continue building your skills and career. We’re looking for dependable, customer-focused people who want to be part of a team that values professionalism and accountability. We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.
Requirements
- 1+ years of customer service, call center, or home services experience preferred
- Excellent phone presence and communication skills
- Strong organization and attention to detail
- Ability to multitask and prioritize in a busy environment
- Comfortable handling upset or frustrated customers
- Basic computer proficiency and ability to learn new software quickly
- Strong written communication skills
- Dependable, positive, and team-oriented
Nice To Haves
- HVAC, plumbing, electrical, or Service Titan experience is a plus
Responsibilities
- Answer incoming calls and provide a professional, friendly customer experience
- Schedule service appointments and gather accurate customer information
- Listen to customer concerns and ask the right questions to understand their needs
- Handle multiple calls, tasks, and priorities in a fast-paced environment
- Follow up with customers as needed
- Identify opportunities for additional services and maintenance plans
- Enter and maintain accurate customer information in company systems
- Communicate with dispatchers, technicians, and other team members
- Handle customer concerns calmly and professionally
- Assist with administrative tasks and special projects as needed
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and paid holidays
- Company-paid life and disability insurance
- Paid training and professional development
- Opportunities for career growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
