Customer Service Representative

MACOM Technology Solutions Holdings, Inc. • Lowell, MA

17d • $21 - $35 • Onsite

About The Position

A MACOM Customer Service Representative is the primary liaison between our customers, sales team and product lines. Primarily responsible for providing quotations and order management with a high degree of accuracy. Also expected to work with other departments to resolve various customer problems/issues.

Requirements

• Proven customer support experience
• Strong phone skills and active listening
• Customer orientation, ability to adapt to different types of personalities
• Excellent oral and written communication
• Ability to multi-task, prioritize, problem solve and mange time effectively
• Team Player
• Proficiency with MS Office Suite
• College degree

Nice To Haves

• SAP

Responsibilities

• Provide accurate and complete response to high volume of incoming customer service inquiries
• Process request for quotation by investigating historic pricing and coordinating with the product line manager
• Order Entry/Management – new orders, return orders, sample orders, credits, debits
• Maintain backlog to reflect customer requirements, manage all expedite requests
• Handle customer complaints and/or elevate when necessary.
• Coordinate with various other departments to solve problems
• Exercises good judgment within defined practices and procedures to determine appropriate action.
• Build relationships and trust though out the company and with customers.

Benefits

• Health, dental, and vision insurance.
• Employer-sponsored 401(k) plan.
• Paid time off.
• Professional development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level