Customer Service Representative
About The Position
Join Garage Door Specialist – Where Every Call Opens the Door to a Great Career! Customer Service Representative | Raleigh, NC Hourly Pay: $18–$20 | Full-Time Position Shift: Monday - Friday 8am-5pm Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let’s Talk. Your Future Starts Here! At Garage Door Specialist, we’re more than just a home services company—we’re a close-knit team with big goals and even bigger opportunities. If you're someone who enjoys working with people, solving challenges, and thriving in a supportive environment, we want to hear from you. We’re looking for a Customer Service Representative who is friendly, proactive, and detail-oriented to join our growing Raleigh, NC team. This isn’t just another job—it’s a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged.
Requirements
- 1+ year of customer service experience (home services experience is a plus)
- Strong communication and active listening skills
- Organized, with excellent time management and multitasking abilities
- Friendly, calm under pressure, and a team player
- Familiarity with ServiceTitan is a plus—but we’re happy to train the right person
- Willing to work a Saturday rotation.
- High school diploma or equivalent
Nice To Haves
- home services experience is a plus
- Familiarity with ServiceTitan is a plus
Responsibilities
- As the voice of Garage Door Specialist, you’ll be the first point of contact for customers—delivering exceptional service and support across phone, email, and chat.
- Provide professional, empathetic customer service with a positive attitude
- Handle a high volume of incoming calls efficiently and effectively
- Communicate clearly across multiple channels to resolve issues and provide timely updates
- Research and recommend solutions that best fit customer needs
- Accurately document customer interactions and maintain up-to-date records
- Coordinate with technicians and internal teams for seamless service delivery
- Develop a deep understanding of our services and become a trusted resource
Benefits
- Health, Vision, and Dental Insurance
- Paid Time Off and Paid Holidays
- 401(k) with company match
- Employee Discounts and Referral Program
- Career growth opportunities within a respected and expanding company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
