Customer Service Representative
Allredi•Laval (administrative region), QC
About The Position
The Customer Service Representative is responsible for responding to customer inquiries and ensuring all customer needs are met in a timely and professional manner. Typical inquiries include assistance with identifying parts, providing quotations, placing orders, processing returns, issuing billing adjustments, and tracking orders. This role plays a key part in delivering exceptional service and supporting overall business operations.
Requirements
- Respond to incoming phone calls, and customer emails to process orders efficiently
- Promote and maintain good customer relationships
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support
- Perform orders, refunds, and exchanges
- Monitor incoming product to provide accurate ETAs to customers
- Support the Sales Team with quote follow-up and proactively share customer information
- Gain an understanding of our products and how they are best utilized through continued development training
- Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
- Assist in the Warehouse when needed such as packing, sorting, loading and unloading of trucks
- Partner with Sales Team to resolve customer issues
- Adhere to all Company policies and procedures
- Comply with all Health & Safety related policies, procedures, and safe work practices
- Other duties as assigned
Responsibilities
- Respond to incoming phone calls, and customer emails to process orders efficiently
- Promote and maintain good customer relationships
- Acknowledge and resolve customer complaints
- Ensure customer satisfaction and provide professional customer support
- Perform orders, refunds, and exchanges
- Monitor incoming product to provide accurate ETAs to customers
- Support the Sales Team with quote follow-up and proactively share customer information
- Gain an understanding of our products and how they are best utilized through continued development training
- Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
- Assist in the Warehouse when needed such as packing, sorting, loading and unloading of trucks
- Partner with Sales Team to resolve customer issues
- Adhere to all Company policies and procedures
- Comply with all Health & Safety related policies, procedures, and safe work practices
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
