Customer Service Representative

Apex Service Partners•Pineville, LA

2d•Onsite

About The Position

Southern Air of Louisiana is seeking a self-motivated individual with a positive attitude to join their growing and dedicated Customer Support team. The company emphasizes employee well-being and rewards hard work. This role involves managing incoming calls, scheduling estimates, identifying customer needs, managing schedules, renewing maintenance agreements, building customer relationships, and maintaining accurate records. The position also requires handling customer complaints and de-escalating concerns.

Requirements

1-5 years of call center or customer support experience preferred
Valid driver’s license with clean motor vehicle record
Experience with MS Office products preferred
Experience with Service Titan preferred
Call Center or Customer Support (1+ year required)

Nice To Haves

1-5 years of call center or customer support experience
Experience with MS Office products
Experience with Service Titan

Responsibilities

Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers’ needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns