Customer Service Representative
About The Position
Holman is a global automotive leader that serves both commercial and clients. The Holman Way by always doing the right thing for our people, our customers, and the community since 1924. The Holman story began nearly a century ago as a single Ford dealership in New Jersey. Today, Holman, headquartered in Mount Laurel, New Jersey, is one of the largest family-owned automotive service organizations in North America with more than 6,500 employees across North America, the UK, and Germany. Holman delivers a unique range of automotive-centric services including industry-leading fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Guided by its deeply rooted core values and principles, Holman is continuously Driving What’s Right.
Requirements
- Strong written and verbal communication skills.
- Excellent organization, attention to detail and the ability to manage multiple priorities.
- Comfort using Microsoft Office and learning account management or CRM systems.
Nice To Haves
- A university degree, post-secondary diploma or certificate is an asset.
- Previous B2B client service, customer service, administrative, co-op or internship experience is an asset, but not required. Experience gained through retail, hospitality, volunteer work or student leadership will also be considered.
- Experience in fleet management, automotive services or leasing is considered an asset.
Responsibilities
- Build and maintain strong relationships with an assigned portfolio of B2B clients.
- Support vehicle recommendations and orders, rate quotes, licensing, fuel cards, billing requests and account updates.
- Take ownership of client requests through resolution and keep clients informed.
- Collaborate with internal teams to provide coordinated and reliable service.
- Participate in manufacturer presentations, client meetings and account initiatives as required.
Benefits
- Competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location
- Rewarding careers and better lives for employees and their families
- Opportunities to be empowered and rewarded
- Commitment to improved diversity, equity, and inclusion
- Accommodations to all applicants throughout the interview process, upon request, in all aspects of the selection process.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
