Customer Service Representative-No weekends!!
About The Position
The CSR is responsible for assisting customers in assessing their needs. The CSR assists the Sales Representatives in soliciting and obtaining orders, understands and interprets customer requirements, provides product and technical information, and develops accounts. Merchants Metals is one of the largest manufacturers and distributors of fence systems in North America. With 35 distribution center locations, four manufacturing facilities, and a 60-year legacy of providing quality fencing and accessories, Merchants Metals continues to be the contractor and architect choice for excellence. Our complete line of products includes perimeter security solutions for industrial, commercial, and residential applications. Our core values are in seven basic principles: Safety, Integrity, Accountability, Passion, Transparency, Empowerment, and Teamwork. Our employees are part of a culture that values and promotes personal growth and development. We understand that to be a market leader, we must be committed not only to our products but also to our people. We are committed to growing our employees and want our people to feel their time with Merchants Metals is an investment in their future. It’s our talent that helps make Merchants Metals the first name in fence solutions.
Requirements
- High School Diploma
- 3 - 5 years of relevant experience
- Proven customer support experience
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
Nice To Haves
- Must be able to work overtime as required
Responsibilities
- Identifies revenue opportunities within customers' communities through excellent communication and networking.
- Prospects, qualifies, and assist in generating sales within the company’s established trading partners.
- Ensures identification, planning, account qualification, and needs analysis at all prospect levels.
- Interacts with prospects to identify appropriate contacts
- Identifies and closes additional purchases of products and services by customers' communities.
- Responds to requests from customers for information and presents products based on customer needs.
- Engages in technical discussions with potential clients.
- Remains knowledgeable and up-to-date on changes and developments in the company’s B2B infrastructures.
- Provide excellent customer service.
Benefits
- Medical, Dental and Vision coverage for Employees, Spouses, Dependents &/or entire Family at a very low cost
- Company Paid Life Insurance and Short/Long-Term Disability Insurance
- Convenient 24/7 Doctor Visits through Live Health Online
- Legal Assistance via Legal Shield
- Employee Assistance Program and discounts.
- 401k Retirement Program with strong company match.
- competitive wage
- career advancement
- paid PTO
- holidays
- training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
