Customer Service Representative

Fairway Lawns, LLC • Louisville, TN

12h • $19 - $20 • Onsite

About The Position

Rainscapes is growing and seeking a Customer Service Representative to join their team. The role offers a team-focused environment with opportunities for ongoing learning in the irrigation and lawn care industry. The ideal candidate will have a strong work ethic, enjoy working in an office setting, and be dedicated to providing a great customer experience. As a Customer Service Representative, the primary focus will be communicating with customers via phone, email, and chat, playing a key role in operational smoothness and customer satisfaction.

Requirements

• 2–5 years of customer service experience required
• Strong attention to detail with the ability to multitask in a fast-paced environment
• Organized, efficient, and professional with strong communication skills
• Comfortable learning and using multiple software systems
• Typing speed of 50+ WPM
• English required

Nice To Haves

• Scheduling and/or sales experience preferred (especially in home services, lawn care, or irrigation)

Responsibilities

• Answer customer questions and provide service information
• Schedule, reschedule, and cancel service appointments
• Handle customer concerns and work toward quick, effective resolutions
• Maintain and update customer records and service details
• Assist with upselling services and products when appropriate
• Support daily office operations and administrative tasks as needed
• Respond to customer inquiries (calls, emails, texts) quickly and professionally
• Help customers with service questions, scheduling, order updates, and general support
• Make daily “call-ahead” confirmations for tech routes and send follow-up texts
• Enter and update customer info, orders, and service details accurately in the system
• Review new sales/customer data to ensure everything is complete and correct
• Work with Branch Manager, Field Managers, and Technicians to resolve issues and keep jobs on track
• Coordinate with other departments to fix discrepancies and improve customer experience
• Support the team in improving processes and overall workflow
• Maintain a positive, professional attitude with customers and team members
• Meet or exceed goals for response time, accuracy, and customer satisfaction
• Identify customer needs and provide the best solutions
• Assist with cross-selling services to existing customers
• Handle high volume of inbound and outbound calls
• Help with additional admin or branch tasks as needed

Benefits

• Health Insurance
• Life Insurance
• 10 Days Paid Time Off per Year
• 8 Paid Holidays Off per Year
• 401k with Matching Up To 3%
• Industry Training, Both In-house & Manufacturers/Vendors
• Opportunities for Promotions and Growth
• Community Involvement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED