Customer Service Representative
Ace Handyman Services Union County NJ•Clark, NJ
•Onsite
About The Position
The CSR assists the TEAM and reports to the Office Manager. The CSR acts as the central hub, handling inbound calls/leads, scheduling jobs, ordering materials, and providing information on services, ensuring smooth operations by coordinating craftsmen, solving logistics, managing paperwork, and boosting customer satisfaction with strong communication and problem-solving.
Requirements
- Excellent phone etiquette and communication skills.
- Strong sales skills.
- Strong customer service skills.
- Strong organizational and multitasking abilities.
- Customer-focused attitude with problem-solving skills.
- Proficiency with computer systems (Office Suite, CRM/ServiceTitan).
- Ability to work in a fast-paced environment.
Responsibilities
- Customer Interaction: Ensure phones are answered promptly, respond to leads (email, web), provide service info, pricing, and availability, receive complaints, and follow up with clients.
- Scheduling & Dispatch: Coordinate and manage schedules for multiple craftsmen and projects, efficiently dispatching jobs and optimizing routes.
- Logistical Support: Order materials for jobs, help solve operational issues, and ensure smooth project flow from start to finish.
- Sales & Support: Educate customers on services, process quotes/billing, and potentially handle other sales such as commercial clients.
- Administrative Tasks: Perform general office duties, filing, and data entry.
Benefits
- Health insurance
- Opportunity for advancement
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
