Customer Service Representative

Golden HQ Corp•Cincinnati, OH

About The Position

Our mission is to empower brands through strategic marketing and meaningful customer engagement. We pride ourselves on our values of integrity, innovation, and a results-driven mindset. We are seeking a friendly, motivated, and sales-focused Customer Service Representative to engage with customers, understand their needs, and recommend products and services that best fit their interests. This role is ideal for individuals who enjoy building relationships, achieving goals, and creating positive customer experiences.

Requirements

High school diploma or equivalent required.
Strong communication and interpersonal skills.
Confident, outgoing, and customer-focused personality.
Goal-oriented and motivated to achieve results.
Strong relationship-building and problem-solving abilities.
Excellent organizational and multitasking skills.
Reliable, adaptable, and motivated to learn.

Nice To Haves

Previous experience in sales, customer service, retail, hospitality, promotions, or events is a plus but not required.

Responsibilities

Welcome customers and create a positive, engaging experience.
Present and explain products and services to prospective customers.
Identify customer needs and recommend appropriate solutions.
Support promotional and sales initiatives to achieve individual and team goals.
Build strong customer relationships and encourage repeat business.
Address customer questions and concerns while supporting purchasing decisions.
Follow up with prospective and existing customers to support sales opportunities.
Maintain accurate records of customer interactions and sales activities.
Collaborate with team members to achieve customer engagement and sales goals.
Participate in ongoing sales training and professional development.