Senior Agent, Customer Service

Kyndryl • Phoenix, AZ

19d • Remote

About The Position

Kyndryl is seeking individuals to join their team as Customer Service Representatives. This role is presented as a gateway into the IT industry for those without prior tech experience. The position emphasizes personality traits such as being friendly, helpful, and empathetic, with an interest in technology. Customer Service Representatives will act as the primary point of contact for customers, combining technical support knowledge with problem-solving and customer service skills. The role involves learning quickly, providing support via chat, email, and MS Teams, and escalating issues to back-office teams. It offers opportunities to learn from senior colleagues, gain exposure to various job roles within Kyndryl, find mentors, and earn certifications in platforms like Microsoft 365, Google Cloud, Azure, and Microsoft.

Requirements

• Knowledge of Windows, Mac, or Linux operating systems
• Must have AZ DMV experience
• 1+ years of support help desk knowledge
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listener with flexibility to modify approach and adapt to customer needs

Nice To Haves

• Experience working with Windows, Mac, or Linux operating systems
• Troubleshooting and problem-solving expertise
• Support help desk experience
• Customer support experience
• Experience modifying approaches and adapting to customer needs

Responsibilities

• Act as the face and voice of Kyndryl, helping customers solve their problems.
• Combine tech support know-how with problem solving and customer service.
• Learn the ropes and get set up with one client on production within the first month.
• Multi-task and provide interactive solutions via chat, email, and MS Teams.
• Treat customers with concierge-level care.
• Work with back-office teams to handle escalations.
• Grow experience, skill, and understanding of other job roles through interaction with diverse problems and people.

Benefits

• Medical and dental coverage
• Disability
• Retirement benefits
• Paid leave
• Paid time off
• Discretionary annual bonus program
• Access to employee learning programs for certifications (Microsoft, Google, Amazon, Skillsoft, etc.)
• Company-wide volunteering and giving platform

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed