Customer Service Representative

Window World of Baton Rouge•Baton Rouge, LA

3d•Remote

About The Position

Window World is looking for a friendly, dependable, and customer-focused Part-Time Remote Customer Service Representative to support our Baton Rouge team. If you enjoy helping customers, solving problems, and providing exceptional service, we'd love to hear from you. As a Customer Service Representative, you'll be the first point of contact for our customers. You'll assist with answering questions, scheduling appointments, resolving concerns, and ensuring every customer receives the outstanding service Window World is known for. This is a part-time remote position. Candidates must reside in or near the Baton Rouge area for training, occasional in-person meetings, or other business needs as required.

Requirements

High school diploma or equivalent required.
At least one year of customer service or call center experience (two or more years preferred).
Excellent verbal and written communication skills.
Strong problem-solving and active listening abilities.
Proficiency with Microsoft Office and the ability to learn new software quickly.
Accurate data entry and typing skills.
Ability to work independently while maintaining strong communication with the team.
Reliable internet connection and a dedicated, professional workspace free from distractions.
Positive attitude, dependable work ethic, and a passion for providing outstanding customer service.
Candidates must reside in or near Baton Rouge, Louisiana.

Nice To Haves

two or more years of customer service or call center experience

Responsibilities

Provide exceptional customer service through phone, email, text messaging, and online chat.
Answer customer questions regarding products, services, appointments, and company policies.
Schedule appointments for estimates, installations, service calls, and other related services.
Resolve customer concerns professionally and efficiently while escalating complex issues when appropriate.
Maintain accurate customer records and document all customer interactions.
Process customer payments and update customer account information.
Support outbound customer communication initiatives and follow-up programs.
Work closely with internal departments to ensure timely issue resolution.
Identify opportunities to improve customer satisfaction and internal processes.
Meet departmental performance goals, including quality, productivity, and customer satisfaction.
Assist with training and onboarding new team members when assigned.
Perform other duties as assigned.