Customer Service Representative

TEKsystems • Delavan, WI

5d • $20 - $21 • Hybrid

About The Position

We are seeking a Customer Service Representative to support sales efforts by delivering exceptional customer care and sales support. This is a high-volume, phone-based role focused on resolving customer inquiries, driving solutions, and ensuring accuracy during a critical peak season. This position requires strong attention to detail, the ability to manage customer expectations, and comfort navigating systems like Salesforce, SAP, and Outlook.

Requirements

• 1+ year of customer service experience (call center or phone-heavy role preferred)
• Experience with CRM tools (Salesforce preferred)
• Exposure to SAP or other ERP systems
• Strong communication skills and ability to work cross-functionally
• High attention to detail and ability to minimize errors
• Comfortable using Outlook for internal communication

Nice To Haves

• Experience in fast-paced, high-volume environments
• Prior experience supporting sales or order processing

Responsibilities

• Handle inbound customer calls (phone-only support; no email queue)
• Provide solutions that support sales growth and customer satisfaction
• Accurately process and manage customer requests in Salesforce and SAP
• Coordinate with internal teams to resolve issues and ensure timely outcomes
• Maintain a high level of data accuracy and process compliance
• Manage customer expectations and deliver a strong customer service experience

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed