Customer Service Representative

Airgas•La Porte, TX

6d•Onsite

About The Position

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. Airgas is Hiring for a Customer Service Representative in La Porte, TX! We are looking for you ! Full Time, in office position. Based at the LaPorte, Texas Branch Office, the Customer Service Representative is responsible for processing telephone orders from call-in customers and associates. This role handles client requests for various products and supplies, including industrial, medical, and specialty gases, welding and safety equipment, power and hand tools, and more. Build and sustain strong client relationships by handling inbound calls, helping customers determine their product requirements, and processing orders. Collaborate with internal teams—including account managers, branch store operations, and distribution—to efficiently address and resolve any order conflicts. Liaise with vendors to gather product details, verify availability, and obtain pricing information. Ensure all necessary documentation is completed and filed accurately on a timely basis, while utilizing the computer system to input sales and quote data and research customer inquiries. Lives by Airgas safety programs, OSHA, and all related rules, regulations, procedures which apply to this position’s responsibilities.

Requirements

High School Diploma or the equivalent
Minimum of two (2) years of experience in customer service and/or sales experience.
Knowledge of computer skills: documents, spreadsheets, email, etc.
Excellent customer skills
Ability to work independently and under some pressure to meet deadlines.

Nice To Haves

Two (2) year degree preferred.
Knowledge of welding, gases, industrial, safety supply sales.

Responsibilities

Processing telephone orders from call-in customers and associates.
Handling client requests for various products and supplies, including industrial, medical, and specialty gases, welding and safety equipment, power and hand tools, and more.
Building and sustaining strong client relationships by handling inbound calls, helping customers determine their product requirements, and processing orders.
Collaborating with internal teams—including account managers, branch store operations, and distribution—to efficiently address and resolve any order conflicts.
Liaising with vendors to gather product details, verify availability, and obtain pricing information.
Ensuring all necessary documentation is completed and filed accurately on a timely basis.
Utilizing the computer system to input sales and quote data and research customer inquiries.
Adhering to Airgas safety programs, OSHA, and all related rules, regulations, procedures.