Back Up Care - Customer Service Representative

TEKsystems • Arvada, CO

15d • $19 - $19 • Onsite

About The Position

Join our Back-Up Care Support team and become a lifeline for working professionals who need urgent care solutions for their families. In this role, you’ll help employees from top partner organizations quickly find reliable childcare or in-home care when their usual arrangements fall through. Your work directly impacts families during critical moments—making this both a rewarding and meaningful career opportunity.

Requirements

• High school diploma or equivalent
• At least 1 year of customer service or call center experience
• Strong communication skills (verbal and written)
• Ability to multitask, stay organized, and manage time effectively
• Typing speed of 35+ WPM with solid data entry skills
• Basic Microsoft Office skills (Outlook, copy/paste, etc.)
• Ability to think independently and assess customer needs (not script-dependent)
• Eagerness to learn and adapt to new systems and processes

Responsibilities

• Answer inbound calls from employees in need of immediate back-up care
• Coordinate care solutions with childcare centers and in-home providers
• Deliver empathetic, solutions-focused support during urgent situations
• Accurately document interactions in CRM systems
• Navigate multiple tools and systems while assisting customers in real time

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED