Customer Service Representative - Call Center Exp Req - Remote $19/Hr

Military Spouse Corporate Career Network

15h•Remote

About The Position

Employer is seeking a Customer Service Representative to join their team assisting in providing information, service, and assistance related to pension and health & welfare plans. This includes taking inbound calls and working on client requests via a variety of channels. The position is responsible for special tasks and projects as assigned. This position is fully remote. Equipment is provided for this role.

Requirements

2 years of contact center experience
Experience with pension and/or medical/welfare plans
Associate degree (or above) required
Excellent communication (both verbal and written), interpersonal, and organizational skills.
Proven ability in judgment and handling angry/irate customers.
Ability to expeditiously process quality transactions and provide follow-up as necessary.
Ability to work as a team member and achieve team goals in a “client-focused” environment.
Availability to commit to evening shifts as assigned is required.
Successful candidates must complete and pass a background check prior to their start date
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Nice To Haves

Medicare Annual Election Period (AEP) experience preferred
MST and PST timezones are preferred but not required!

Responsibilities

Provides customer service assistance for situations regarding simple requests as defined in training.
Responsible for maintaining high standards of quality and courtesy.
Routinely suggests opportunities for improvement and supports the execution of such improvements.
Utilizes system(s) and other department resources to obtain the necessary information to answer questions and provide information; documents all activity and maintains accurate records of all referrals.
Accesses the system(s) in order to obtain necessary information to answer questions and provide information to customers and various company personnel.
Ensure changes, corrections, or other actions on the system are documented and records maintained.
Responds to webmail inquiries within delegated authority.
Initiates changes, corrections, or other actions in the system(s) within delegated authority.
Prepares reports and similar documents; ensures that information is fully researched and accurate.
Develops effective working relationships with customers, whether an external customer or an employee from another location or functional area.
Aids other Client Service Representatives and department staff; performs other administrative and processing tasks as requested such as but not limited to sending correspondence, paperwork, and forms to plan participants and sponsoring employers; assists in training new and/or temporary staff.
Maintains effective working relationships with both internal and external clients.