Remote Customer Service Representative - Call Center | Kansas
About The Position
We're hiring Remote Customer Service Representatives to join our Non-Emergency Medical Transportation (NEMT) team. You'll answer inbound calls from members across the United States and help them arrange transportation to medical appointments and healthcare services. You don't need previous healthcare or transportation experience to be successful. If you're dependable, comfortable talking with people, have strong computer skills, and enjoy helping others, we'll provide the training and support you need to learn the role. This is a fully remote position. Applicants must reside in Kansas.
Requirements
- Must currently live in the state of Kansas
- High school diploma or GED
- Basic computer skills
- Reliable internet connection
- Ability to work from a secure, quiet home workspace
- Strong verbal communication and active listening skills
- Reliable attendance and punctuality
Nice To Haves
- Previous experience in customer service
- Previous experience in call center or contact center
- Previous experience in inbound call center
- Previous experience in healthcare
- Previous experience in medical office
- Previous experience in patient services
- Previous experience in member services
- Previous experience in transportation
- Previous experience in scheduling
- Previous experience in dispatch
- Previous experience in insurance
- Previous experience in retail or hospitality
Responsibilities
- Answer inbound customer service calls in a professional, friendly manner
- Help members schedule transportation to medical appointments
- Make changes to existing transportation reservations
- Process ride cancellations and updates
- Verify member and trip information
- Enter accurate information into computer systems
- Communicate with transportation providers and healthcare facilities
- Listen carefully to customer needs and provide appropriate solutions
- Document customer interactions accurately
- Follow established procedures, client requirements, and compliance standards
- Maintain excellent customer service while working in a fast-paced call center environment
Benefits
- Paid Training
- Full-Time Employment
- Supportive Team Environment
- Structured Training and Ongoing Coaching
- Meaningful, Purpose-Driven Work
- Opportunity to Serve Members Nationwide
- Paid time off
- Paid holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401(k) / retirement benefits
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
