Customer Service Representative

Tarter Gate Company, LLC • Dunnville, KY

19d • Onsite

About The Position

As a Customer Service Representative at Tarter, you will be the primary point of contact for our customers, ensuring exceptional service and support. You will handle inquiries, process orders, provide information about our products, and resolve any issues to maintain customer satisfaction and loyalty.

Requirements

• High school diploma or equivalent
• Proven experience in a customer service role, preferably in a manufacturing or retail environment.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask, prioritize, and manage time effectively.
• A customer-centric approach and a passion for delivering exceptional service.

Nice To Haves

• college degree preferred
• Proficiency in Microsoft Office Suite and experience with CRM software (e.g., Salesforce) is a plus.

Responsibilities

• Manage incoming calls, emails, and inquiries from customers regarding orders, products, and general information.
• Process customer orders accurately and efficiently using our internal systems.
• Provide product information, pricing, availability, and recommendations to customers.
• Resolve customer complaints and issues promptly to ensure customer retention and satisfaction.
• Collaborate with other departments such as Sales, Logistics, and Quality Assurance to resolve complex customer issues.
• Maintain a high level of professionalism and empathy when interacting with customers.
• Ensure accurate and timely entry of data into the customer relationship management (CRM) system.
• Identify and escalate priority issues to appropriate channels for resolution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED