Customer Service Representative
About The Position
The Customer Service Representative responds to customer calls and emails to ensure customer satisfaction and operational efficiencies are consistently met. The successful candidate will work directly with team members, franchisees, and customers to resolve issues, prevent future issues, and continuously improve processes, with a core focus on Customer Satisfaction. Responsibilities include, but are not limited to: Provide customer service for Meineke & Maaco. Monitor customer cases and complaints. Develop and maintain effective relationships with customers & locations. Consult with customers & locations regularly to identify needs and develop action plans to eliminate issues. Understand and comply with all company and department systems, policies, and procedures. Identify opportunities to eliminate customer issues within the support processes.
Requirements
- 1-2 years’ customer service experience.
- Proficient in Microsoft Office, Word, and Excel.
- Able to communicate effectively with customers and franchisees.
- Effective communication, presentation, documentation, and problem-solving skills.
- Ability to act independently, take initiative and drive tasks and issues to resolution.
Responsibilities
- Provide customer service for Meineke & Maaco.
- Monitor customer cases and complaints.
- Develop and maintain effective relationships with customers & locations.
- Consult with customers & locations regularly to identify needs and develop action plans to eliminate issues.
- Understand and comply with all company and department systems, policies, and procedures.
- Identify opportunities to eliminate customer issues within the support processes.
Benefits
- Get early access to 50% of your earned wages at any time through our myFlexPay program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
